Human Resource Development at Corporates
Role of Service Engineers in Business Development

Workshops must be held by companies to develop in their staff a confidence and self worth and inculcate in them a pride in what they do. A client is bread and butter of a corporate empire and the whole structure will collapse if this fact is ignored by staff who interact with them and are in front line.

Some terms that are explained :

Pyramid structure
Company's Mission Statement and Vision
Company's Strength and Historical Background
Doubts in the mind of customers
Confused Buying
What customer basically buys
Customer Relation management
Concept of different egos Identifying areas that a Service Engineers must address
Do's & Don't
Role Play
Open House Discussion

We must Always Remember

One satisfied customer brings 10 more customers.One dissatisfied and annoyed customer takes away 100 customers

It takes one or two service engineers to make customers believe that they are dealing with an impersonal giant


Service Engineers are the mirror of the company


There is limit to your capabilities but there is no limit to your efforts

Excellence and superior performance must be persued, it should not become an empty slogan of the company

"A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an outsider in our business. He is part of it. We are not doing him a favour. He is doing us a favour by giving us the opportunity to do so. "

Mahatma Gandhi